Your initial appointment will usually last approximately 60 minutes. During the time your therapist will ask about your primary complaint, the history of the complaint or condition, and your goals that you wish to achieve.

We will also ask about your medical history and a few questions about your activity in general - this helps us to work with you to ensure your treatment plan is tailored to you and that your goals will be achieved!

Any relevant information for your therapist about your primary concern would be helpful. This may be a hospital discharge letter, post-op instructions, scan results, etc. This will help your therapist ensure your safety and wellbeing at all times.

We may ask about your medical information as well. This helps us to ensure safe treatments are selected for you.

We cover multiple towns and villages in West Cornwall. This includes, but is not limited to:

Helston, Mullion, The Lizard, Penzance, Falmouth, Redruth and Truro.

If your local area is not listed, please contact us to find out if we are able to reach you.

We cover multiple areas in North Cornwall. This includes, but is not limited to:

St Austell, Lostwithiel, Fowey, Mevagissey, Gorran Haven and Probus.

If your local area is not listed, please contact us to find out if we are able to reach you.

All of our physiotherapists are registered with both the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapists (CSP). If required, we are able to provide their registration numbers for each register.

All of our patient notes are stored on a secure and encrypted database using high-level software.

Please note - we only store information that is relevant to your physiotherapy needs.

If your condition is not improving with physiotherapy, or your physiotherapist is concerned about your symptoms, they will be able to signpost you to the most appropriate provider - such as your GP - and will provide written documentation supporting your or their concerns.

We are able to accept card payments, cash or bank transfer. Unfortunately we are unable to accept cheques.

Please note payment must be cleared prior to booked appointments.

Please inform us of a cancellation as soon as possible in order for us to rebook at your convenience, and to offer another patient that slot if they need it.

We reserve the right to charge for a cancellation made less than 24 hours in advance. Please see our cancellation policy for more details.